My home Internet is not working.
Best Answer
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Hello Hamid F.,
I am really sorry for the situation encountered,
I have verified your account and connection and I see that your plan is in good standings right now and the signals are all good.
There were some maintenance works carried out in your area at that time and that is why your modem was offline.
You were already informed of this when you contacted us in private.
The modem was offline for approximatively 4 hours from what I can see in my tools.
In case you experience connection cut-offs you can try some manipulations from here: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
In case the @ light on the modem is still off, please don't factory reset the modem as it will not help in this situation, just contact us to verify if the technical team is working in your area.
To contact us, follow this link: https://fizz.ca/en/contact-us
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Hi Hamid,
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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I did all of the proposed solutions but nothing worked
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As mentioned above, since the problem persists despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to give you precise answers and do some further investigation to correct this situation.
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