Can't call anywhere

Chantal1965 Posts: 2
edited March 5 in My Mobile

We have the USA plan, payments are up to date, can't call since yesterday

Best Answer

  • Whizz
    Whizz Posts: 14,367
    Answer ✓

    Hello Chantal1965,
    I am sorry for the situation encountered,
    We are aware of this issue and the situation should be fixed now. This issue was solved on March 4th.
    You can verify this on our status of services here:
    In case you are still unable to place calls or receive them, I kindly advise you to restart your phone and test the service after that.
    Make sure you have your roaming enabled on the phone.
    If you still experience this situation, please contact us in private in order to try a few manipulations.
    What you can verify, in the mean time, is to be sure you are connected to the T-Mobile network on the phone (4G), most companies in the US will withdraw the 3G connection soon.
    To contact us, you can use this link:
    I count on your understanding and patience!
    Have a good day!



  • Rydock
    Rydock Posts: 205

    Many people have this problem!! You can Read other thread to Learn more about it!!

  • Chantal1965
    Chantal1965 Posts: 2

    Merci, je viens de changer à AT&T 3g et ça semble fonctionner.

  • Hello @Chantal1965, I suggest you go to the network settings on your mobile and manually select a different network, this should resolve your issue.

  • Rydock
    Rydock Posts: 205

    Cela fonctionne t'il toujours pour vous?

This discussion has been closed.