My internet service have been suspended even if I had enough money on my registered credit card.

Alexandre S. #33618
edited March 2022 in About my account

Title said it all. When I arrive home after work my Internet service was suspended.

I have a registered credit card with sufficient money to pay the bill.

I had to go out and roam to find WiFi somewhere and It make me miss my online driving lessons.

Now I have to pay to replace this lessons. How can I know it won't happen again at the next payment.

Best Answer

  • Whizz
    Whizz Posts: 15,958
    Answer ✓

    Hello Alexandre S. #33618,

    I am sorry for the situation encountered.
    I have verified and see that you've managed to contact us in private, also the payment passed and your plan is fully active now.

    You can contact us again if you need help with any other questions. We are here anytime at: https://fizz.ca/en/contact-us

    Thank you and have a great day!
    -Adelina

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,183

    @Alexandre S. #33618


    Hi Alexandre,

    withdrawals are made automatically by a system that is not immune to occasional failures as with any automated system. However, only Fizz’s support team could offer you a specific answer on this subject. If you want to contact the service directly to inquire about that question, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Rydock
    Rydock Posts: 206

    Good respond!!

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