My daughter activated the new SIM i ordered and created a new account too fast

bert900
bert900 Posts: 1 ✭✭
edited March 2022 in My Mobile

...She went a bit too fast: is not legal age for payments, how to transfert her newly ordered fizz sim to my account ? it cannot be "activated" anymore..

Best Answer

  • Whizz
    Whizz Posts: 18,817 admin
    Answer ✓

    Hi bert900,
    Thank you for reaching out to us.

    To activate the SIM card on a different account with another number under it, you'd first need to cancel the plan that was activated on the other account for good, wait for 2h and then begin the regular activation process on your own account.
    Tocancel your subscription with Fizz mobile, please go to Myplans->Manage plan-> Unsubscribe and continue from there.
    Moreinformation on this subject can be found here in our FAQ which Ihighly recommend you check out:https://fizz.ca/en/faq/unsubscribe

    Since this is a recently activated plan, it will be cancelled within 24h. Once that is done, please wait for another 2h and then use the activation code on the SIM card to create a new plan under your own Fizz account from 
    Overview->Get started-> Mobile-> Activate a new SIM card:https://fizz.ca/en/faq/activate

    Have a fine day,
    Andrei

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