Cannot make calls

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Gardenia
Gardenia Posts: 2 ✭✭
edited March 2022 in My Mobile

Cannot make calls

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  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓
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    Hello Gardenia,
    I am really sorry to hear that you encounter this situation,
    I have verified your account and I see that you bought a Travel add-on for USA.
    Can you please, contact us in private in order to try a few manipulations?
    I will leave a few here in order to try and fix it, however, currently there is an issue that we are aware of regarding calls on USA.
    You can verify this here: https://fizz.ca/en/faq/status-services

    What you can try to see if it helps, is to connect your device on T-Mobile on 3G mode.
    For your iPhone, to do that, go to settings> mobile data> mobile data options> Voice and Data> select 3G.
    After you select that, please do a manual search for the T-Mobile network.
    Go to settings> mobile data> network selection> tap on the automatic and switch it off> then manually search for the T-Mobile.
    Then restart your phone and test the services.

    In case this is not working, please contact us directly using this link: 
    https://fizz.ca/en/contact-us

    Thank you for your cooperation!
    Have a good day!
    -Eugen

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