My SIM card delivery status indicates "Delivered," but we never received anything.

nfaye01
nfaye01 Posts: 1 ✭✭
in My Mobile

After reading answers from previous similar questions, I understand that this issue can sometimes occur.

I ordered a SIM card in late January, and since, Fizz has notified me that it was delivered on January 31st, precisely around 9:30 a.m. We never received the stated delivery. Also, I never received a confirmation email from Fizz, which would usually be done, automatically.

What following steps should we take? Should I order a new SIM card? How can I be reimbursed for the original one, that was never received?

Best Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited March 2022 Answer ✓

    @nfaye01


    Hi,

    if the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 


    Here's how to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,111 admin
    Answer ✓

    Hi nfaye01,
    Thank you for reaching out to us.

    Checking on my end, I can see that a colleague already confirmed the refund for the SIM card order that wasn't honoured and you will receive the sum within a few business days:

    You'llalso be able to see this under My plans-> Transaction history fromyour end:
    https://fizz.ca/en/transaction-history

    Have a fine day,
    Andrei

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