12 hours no internet????

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RoxaneParadis101
RoxaneParadis101 Posts: 2 ✭✭
edited March 2022 in Internet

How can there be no internet for the past 12h?!?!? As anyone gotten a reply? I keep getting logged out of the customer service chat

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  • Whizz
    Whizz Posts: 19,695 admin
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    Hi RoxaneParadis101,

    Thank you for reaching out to us.

    I understand and I'm sorry to learn about the inconvenience.

    Having checked in my tools, I can see that there is currently a disconnection reported in your area and this interferes with the network connection to that specific node.
    Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
    I would suggest you keep an eye on your modem from time to time and monitor the behaviour of the led lights.

    If you see any change, restart the modem and test your connection again.

    Have a fine day,
    Andrei

Answers

  • Aether
    Aether Posts: 18 ✭✭
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    Seems like it's not just you, from what I've heard the recent downtime is present because "there are some technical works ongoing in your area". No ETA on when it'll be fixed.

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