Internet is down

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Julienbh
Julienbh Posts: 6 ✭✭
edited March 2022 in Internet

I tried everything, even a hard reset. I can't seem to be able to chat to anyone in the support section ( when I click with my phone it doesn't do anything) what do I do?

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  • Whizz
    Whizz Posts: 19,695 admin
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    Hello Julienbh,

    I am really sorry for this situation, 
    I have verified your account and I see that you managed to contact our customer support team.
    They scheduled an appointment with a technician for the 1st of March and your services are now working from what I can see in my tools.
    The signals are all good now. 

    In case you encounter this kind of issue in the future you can try a few manipulations from this FAQ: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    And if nothing works, you can contact us using this link: https://fizz.ca/en/contact-us
    Thank you for your understanding and patience!
    Have a good day!
    -Eugen

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