Internet is down
Best Answer
-
Hello Julienbh,
I am really sorry for this situation,
I have verified your account and I see that you managed to contact our customer support team.
They scheduled an appointment with a technician for the 1st of March and your services are now working from what I can see in my tools.
The signals are all good now.
In case you encounter this kind of issue in the future you can try a few manipulations from this FAQ: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
And if nothing works, you can contact us using this link: https://fizz.ca/en/contact-us
Thank you for your understanding and patience!
Have a good day!
-Eugen0
Answers
-
Hi Julien,
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
0
