3 payments??

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Chivon
Chivon Posts: 4 ✭✭
edited March 2022 in Internet

I was charged on February 1st. I have a charge for February 28th and received an email that I will be charged on March 2nd. Why are you taking 3 payments??

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  • Whizz
    Whizz Posts: 19,695 admin
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    Hello Chivon,

    Thank you for reaching us.
    I just verified your account and I can see that you were charged for your service on February 1st.
    Due to our new payment system, you are now being charged 72 hours before the plan renews, just to make sure that you will have enough time to solve in case of a payment issue.
    Here you can find more information about this: https://fizz.ca/en/faq/how-do-payment-cycles-work
    Rest assured, you won't lose any days of service and the plan will renew as planned on March 2nd. 
    Also, there won't be any additional charges on March 2nd. 
    You can also contact our support team and we will provide more details: https://fizz.ca/en/contact-us

    Have a good one,
    -Alex

     

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hello @Chivon, I suggest you look at your transaction/payment histories for Feb. and March once this cycle ends, if you've been over-charged, you can submit a complaint by logging in, going to My Settings, Contact Form and you can include a screenshot showing the over-payments. I encourage you to modify your post to remove your personal information from the forum as this is an open forum.

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Chivon


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that issue whit your payment, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Chivon
    Chivon Posts: 4 ✭✭
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    Are you sure?

This discussion has been closed.