NO INTERNET

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Maria P. #30076
Maria P. #30076 Posts: 1 ✭✭
edited February 2022 in Internet

NO INTERNET ALL DAY WHAT IS GOING ON

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited February 2022 Answer ✓
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    @Maria P. #30076


    Hi Maria,

    you can test some of the troubleshooting mentioned in the following FAQ: 

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it


    And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 19,148 admin
    Answer ✓
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    Hello Maria,

    I'm really sorry for this situation with the internet service.

    I've verified your home internet connection on my end and I see that currently there is is a technical issue present in your neighborhood. As this cannot be corrected from our end, a team of technicians has been dispatched to verify the signals and the cables outside. They'll try to fix it in the shortest time possible.

    I would advise you to keep an eye of your modem from time to time and to monitor the behavior of the led lights. If you see any change ,restart the modem and test again your connection. The FAQs provided by Dapfizzer could also give you a hand after the technicians will manage to fix the issue.


    I really hope that it will be resolved real fast.

    Have a nice day,
    -Radu

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