Hone internet stop working, modem download button is blinking

marylinedorothy80

My internet at home suddenly off I check the modem and the download button is blinking forever, I disconnected and reconnected again the power to my modem after 10 minutes, but same thing happened.

Pls help as I suppose to work from home today....urgence and need answer immediately

Really appreciate the help asap

reach me at xxxxxxxxxxx

Dapfizzer

@marylinedorothy80

Hi,

you can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello marylinedorothy80,

I'm really sorry for this situation with the internet service. 

I've verified your home internet connection on my end and I see that currently there is is a technical issue present in your neighborhood. As this cannot be corrected from our end, a team of technicians has been dispatched to verify the signals and the cables outside. They'll try to fix it in the shortest time possible. 

I would advise you to keep an eye of your modem from time to time and to monitor the behavior of the led lights. If you see any change ,restart the modem and test again your connection. The  FAQs provided by Dapfizzer  could also give you a hand after the technicians will manage to fix the issue. 

I really hope that it will be resolved in no time.

Have a good one,
-Radu