Hey , i have 15g of data available but cant use access any of it

Jeremie_96
Jeremie_96 Posts: 1 ✭✭
edited April 4 in My Mobile

Ever since my last payment i dont have access to online data when i clearly have 15g of data available

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited February 2022

    @Jeremie_96


    Hi Jeremie,

    first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds.

    After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

    If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if it is possible to access the internet. This will tell you if your phone is the source of the problem.

    You can also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet


    And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,465 admin

    Hello Jeremie_96 ,

    I am sorry to hear that the mobile data is not working from your side. I kindly invite you to try the steps provided by Dapfizzer , and if the situation will persist please contact us in private in order to find a solution together.

    Thank you, have a great day!
    -Adelina

  • jooh98
    jooh98 Posts: 7 ✭✭

    Did you try to consult with the customer support?

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