if i purchase a new cell (from fizz) will my newly added add-ons follow my package?
@Andre M. #10162
absolutely since purchasing a new phone will not interfere with your purchases already made for your plan.
Add-Ons are active immediately. They’re valid until the end of your next payment cycle.
In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.
Thank you !
If, however, you would like confirmation and precises answers about tha situation, and therefore would like to directly contact Fizz’s customer service team. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Hello @Andre M. #10162, as @Dapfizzer pointed out, the purchase of a device does not have any affect on your monthly plan, Fizz Wallet, add-ons, etc. Fizz has a decent selection of pre-owned and new devices at reasonable value prices with a 15-day return window and 6 or 12-months warranty for pre-owned and new, respectively. Fizz obtains its devices from its parent, Videotron and whatever devices its customers return/exchange, etc. Buying a pre-owned device from Fizz is good value if you want a quick and simple purchase.