extra payments

Anthony K.
Anthony K. Posts: 1 ✭✭
edited February 2022 in Internet


I'm leaving the country the 27th of February, so I deactivated my account for that day before being debited for march. Then I received today an email saying that I will be debited the 26 of February as the new policy is to pay 72 hours in advance. So I logged in again cancelled my deactivation and replanned it for the 26th instead of the 27th.

After doing it I have been debited straight away (the 23rd) and received

"We have received your payment for your Home Internet plan associated with XXXX . Your plan will therefore not be suspended."

I would like to request a refund for that debit since I will not use it in March.

Thank you!

Best regards

Best Answer

  • Whizz
    Whizz Posts: 19,695 admin
    Answer ✓

    Hello Anthony K.,
    I am sorry for the situation encountered,
    I have verified your account and I see that you have an unsubscription order being processed.
    You paid on the 23rd for the new payment cycle and you chose the day of the 26th for the deactivation.
    When the plan will be canceled, you will receive an automatic prorated refund for the days you did not use the service (that were left).
    This prorated amount will be received after we receive the Fizz modem back. 
    This information is available to you here: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

    Toreturn the modem, you will have to put it in a suitable box, thendownload, print, or write down the return ID number that was on yourfinal step of the unsubscription. This number will be needed atCanada Post to print your free return label. And finally, drop yourboxed modem at the nearest Canada Post deposit location.

    Checkthis FAQ for more information:https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

    Thank you for your understanding!
    Have a good day!


  • Fling
    Fling Posts: 8,880 ✭✭
    edited February 2022

    Hi Anthony,

    Here you talk to users like you. You need to contact Fizz by yourself because they don't answer question here.

    For a refund Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

    Fizz show you how to reach them in this link


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/

    CHAT however is the only effective and quickest method

This discussion has been closed.