Internet

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Nathalia06
Nathalia06 Posts: 1 ✭✭
edited February 2022 in Internet

Hi. I already reset the modem, and the internet is still not working. My TV's can't connect to the red, the laptop and nintendo don't detect the red. I already know that you are making some maintenance since 10 a.m. Do you know how many hours more will take?

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  • Whizz
    Whizz Posts: 19,694 admin
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    Hi Nathalia06,

    Thank you for reaching out to us.
    I understand and I'm sorry to learn about the inconvenience.

    I checked on your account and on your connection signals from the network to the modem where I can see that they are within the optimal parameters, with no package loss or broadcast congestion.

    There is also no more incident or maintenance work being performed in the area that could've caused the disruption.

    I'd recommend that you unplug the coax cable from the back of the modem, wait for 10 minutes, plug it back in, restart it and check on the connection.

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

Answers

  • Fling
    Fling Posts: 8,880 ✭✭
    edited February 2022
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    Hi Nathalia,


    I am pretty shure no users like you knows the answer for this question but you can ask it to the support


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

This discussion has been closed.