Double charged

Options
Isa G. #1540
Isa G. #1540 Posts: 1 ✭✭
edited February 2022 in My Mobile

I noticed I was charged twice, I can't get anyone on the chat, how can I get this fixed?

Best Answer

  • Fling
    Fling Posts: 9,045 ✭✭
    edited February 2022 Answer ✓
    Options

    Hi Isa,


    You just need to reach them to get a refund, it's a problem whit their automatic payment system


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

Answers

  • Whizz
    Whizz Posts: 20,524 admin
    Options

    Hi Isa G.
    Thank you for reaching out to us.

    I just checked on your account and I cannot see any double-charge on either of your plans, mobile or Internet.
    Let's talk in private so we can discuss the matter in detail and find a solution together.

    Youcan contact us by using any of our FAQs in the SolutionsHub, such as this one:

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    Youjust need to access an FAQ(link) like the one above, scroll throughit and after 10-15 seconds the ? bubble will appear in the bottomright corner of the page.

    Clickingon it will reveal multiple contact options, including the Live chatwhich is at the very bottom.
    Here you can find more informationabout how you can do that: https://fizz.ca/en/contact-us

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

This discussion has been closed.