Mobile plan deactivated - Still being charged

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deactivated
deactivated Posts: 1 ✭✭
edited March 2022 in My Mobile

Hi,

My plan was deactivated back in fall 2021 and I am still being charged. I don't know where to inquire support to fix this issue... :( Please help!!!

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  • Fling
    Fling Posts: 8,745 ✭✭
    edited February 2022 Answer ✓
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    Hi,


    You need to talk whit Fizz support to know why you still being charge. Only them can help you and give you a refund


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Whizz
    Whizz Posts: 19,150 admin
    Answer ✓
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    Hello,

    Thank you for letting usknow about this situation.

    I saw that you've already chattedwith another colleague of mine and you've let us know that you werelooking at another account. I've also verified and I confirm that onthe account that you're referring to, your plan is deactivated sinceApril 2020 and no other payments were made.

    We appreciate that you're using our community.

    Have a goodone,

    -Radu

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,777 ✭✭
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    Hi

    Sorry to hear this is happening.

    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hello @deactivated, I suggest:

    • log in to your account (if you still have access), check your transaction and payment history, take a screenshot of either/both to show payments and cancellation of your service(s), go to My Settings, Contact Form and submit your complaint to open a Support Ticket with Customer Service, this exchange occurs over the email address that was associated with your account, you can include a screenshot as proof
    • contact your financial institution to stop any future payments
    • if Fizz does not reply within a reasonable time period with an offer to refund monies paid after you cancelled your service(s), ask your financial institution to contact Fizz for a refund
    • doing your homework upfront to have proper dates and amounts paid will ensure an easier process
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