Pending reactivation

stef2300
stef2300 Posts: 3 ✭✭
edited February 2022 in Internet

Hi, my home internet at the moment says it's pending reactivation. The message below states that I should "expect at most a 12 hour delay", however it's now been almost 24h since I had done the payment.

It also states I should restart my modem, which I have done, but it still won't work.

Best Answer

  • Whizz
    Whizz Posts: 23,472 admin
    Answer ✓

    Hello stef2300,
    I am really sorry for the situation encountered,
    I have verified your account and I see that the plan is now active and you should be able to use your services.
    We apologize for the unpleasant situation.
    Everything is working well on our side. The modem is online right now.
    If you can see the @ light lit up and stable, you can use the internet.
    Also, if it doesn't work, you can restart your modem by unplugging the power cable from the back, wait for 30 seconds and then plug it back in.
    On this FAQ you can see more relevant information: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    Also, if you encounter situations like this one, you can contact our customer support team by using this link: https://fizz.ca/en/contact-us
    Thank you for your kind understanding!
    Have a good day!
    -Eugen

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited February 2022

    Hi Stef,


    Chat with Fizz support whit the support, they can see in your account what happen whit your pending réactivation

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

This discussion has been closed.

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