The payment is confirmed but the service is not reactivated

Benzene
Benzene Posts: 2 ✭✭
in My Mobile

I failed to pay for my monthly payment so my sevice got suspended. When I changed credit card and paid my monthly payment I received a confirmation saying that my payment was received and that a 2h delay is expected to reactivate my account. It has now been 2 days and my account is stil pending reactivation. I tried contacting fizz but I was not able to reach the customer service team. I even filled and submited a complait form and I still did not hear anything back from Fizz. I believe this is a technical issue from Fizz. I am unsatisfied with Fizz's customer service. Does anyone know how I can fix my problem?

Answers

  • Whizz
    Whizz Posts: 23,111 admin

    Hi Imrane,
    Thankyou for reaching out to us.

    Ican see on my end that the ticket created for the situation youencountered with the plan's payment is still undergoing investigation.

    Thedelay of resolution depends on the number of checks that need to bedone by our specialized team and on the number of tickets ahead ofyours.

    Ican assure you that your situation is undergoing the necessarymanipulations and you will have a reply shortly.

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited February 2022

    @Benzene


    Hi,

    as users on the Fizz community hub, we can only suggest you to try again to directly contact Fizz’s customer service team to resolve this issue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Benzene
    Benzene Posts: 2 ✭✭

    I've already tried contacting customer service through a chat session. I waited 45 minutes to chat with a real human but instead I kept receiveing the same automated messages.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Benzene


    If the number of pending sessions is higher than the service’s processing capacity, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Categories