I can't open my account

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Gulchachak
Gulchachak Posts: 1 ✭✭
edited February 2022 in About my account

Good day,

I made a mistake. I change my credit card and forgot to change a code in my account, that's why my payment were not received by a telephone company. How can I correct this mistake?

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  • Whizz
    Whizz Posts: 19,102 admin
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    Hello Gulchachak,

    Thank you for reaching us.
    Usually, since the payment failed and the plan got suspended the manual payment option should appear in My plans > manage plan > payment method, but the button is missing from your account.
    I have escalated a ticket to have this fixed and we will contact you right away via email as soon as we have any updates.
    I apologize for the inconvenience. 

    Have a good one,
    -Alex

Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hello @Gulchachak, the @Whizz is a Fizz Customer Service person so they are aware of the issue. If they do not respond in a reasonable time period, add another post here and use the @whizz reference in your post requesting their assistance.

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