How can I get access to my phone line

Cihan514
Cihan514 Posts: 1 ✭✭
edited February 2022 in About my account

I do not understand why my account is suspended I have automatic payment option et still I cannot start working because of ur site. Please make sure to bring back my line and my phone number of the account is 438******

Best Answer

  • Whizz
    Whizz Posts: 19,043 admin
    Answer ✓

    Hello Cihan514,

    I am sorry to hear about this situation. 
    I have verified your account and I have escalated a ticket to have this payment issue investigated.
    As soon as we have any updates we will contact you right away via email. 
    You can also contact our support at any time if you have further questions. 

    Have a good one,
    -Alex

Answers

  • Fling
    Fling Posts: 8,706 ✭✭
    edited February 2022

    Hi Cohan,


    This is how to fix a payment issue

    https://fizz.ca/en/faq/how-do-i-fix-payment-issue


    Here you talk to users like you

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Hello @Cihan514, the @Whizz has commented and so Fizz is aware of it. If you want to pursue it further, an alternate method of contacting Fizz Customer Support is My Settings, Contact Form and submit your message there, the exchange occurs by email.

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