Looking for my Refferal Code

elegua
elegua Posts: 2 ✭✭
edited February 2022 in About my account

Can't find my code in the path: Settings/invite friends/show my refferal code so where is it?????? helpp

Best Answer

  • Whizz
    Whizz Posts: 19,062 admin
    Answer ✓

    Hello elegua,

    I just verified your account and it seems you don't have an active plan.
    In order to obtain and share your referral code, please activate a plan first.
    Or if you already have a plan, please make sure you are logged into the correct account. 
    Here you can find more information if necessary: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz

    Have a good one,
    -Alex

Answers

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭
    edited February 2022

    Hello @elegua

    you have the correct path. It is there for active plans.

    But it won't show if your plan is not yet active or if you are not properly logued in. Is it your case?


    Visually it is located as follow:


  • elegua
    elegua Posts: 2 ✭✭

    I have a active plan with the internet at home so how come?

  • Fling
    Fling Posts: 8,710 ✭✭
    edited February 2022

    Hi elegua,


    They say you don't have an active plan and you say you have one, it seem you need to talk to Fizz to know what's happening


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Hello @elegua, the best way to contact Fizz Customer Service is to log in to your Fizz account, go to My Settings, Contact Form and submit a complaint. I suggest you include a screenshot of your active account information. The @Whizz is a Fizz representative, perhaps it is a simple error.

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