Im located in Plateau and my internet is down. The router has all the lights on

Help2

Im located in Plateau and my internet is down. The router has all the lights on but no internet and I cant find any way to contact Fizz support...

Dapfizzer

@Help2

Hi,

here's how to contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello @Help2,

Thank you for the provided details, I am sorry to hear about the situation you encountered. I verified your Fizz account and noted that you contacted us in private.

One of our customer agents has responded to your message by sending you an email to clarify the situation. Please check your Inbox to make sure that you have received it. You were suggested to do some manipulations that may help you in solving the issue you encountered.

I also advise you to restart your modem by unplugging it from the power outlet for a few moments and then please test your Internet connexion.

You can always contact us online, as we are available 24/7 on contact channels like Messenger, Whatsapp or the chat line. Here is a useful link: https://fizz.ca/en/contact-us

Thank you and have a great evening!
- Cecilia