Technician did not show up!!

Sofia
Sofia Posts: 4 ✭✭
edited March 2022 in Internet

Dear Costumer Service,

Sunday February 13th I had an appointment with a technician to deliver my new modem. The appointment was from 12:00pm to 5pm. I changed my work shift from 10am - 5pm to 5pm - 10pm so that I could be present for this specific appointment, and no one showed up. I picked Sunday out of every other day because the weekend is usually when I am the most available. Not only have I lost 5 hours of my time, I arrived late to work. I received no calls or texts from the “technician” nor emails to notify me of an early or late arrival... I have been trying to reschedule an new appointment but the website does not let me. All it shows on my account is “technical issue.”

I just moved in to my new appartement on February 1st and have been running on phone data ever since! Could someone please advise me on the next steps that should be taken to solve this issue. If this does not get solved quickly, I demand a cancellation and a refund of the $57.49 that were charged for this internet plan.

Thank you for your help and understanding in this matter.

Best,

Sofia

Best Answers

  • Fling
    Fling Posts: 8,714 ✭✭
    edited February 2022 Answer ✓

    Hi Sofia,


    It's happens when the appointement before yours take to much time. You need to take another appointment

    To reschedule your technician appointment:

    1. Log into your account and go to Manage plan.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.


    Here you talk to user like you

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Whizz
    Whizz Posts: 19,083 admin
    Answer ✓

    Hello Sofia,

    Thank you for reaching us. 
    I am sorry to hear about this situation.
    I can see that your reschedule button is missing and the ticket was escalated for this
    I can assure you we are handling this with top priority and a solution will be provided as soon as possible.
    I apologize again for the delay.

    Have a good one,
    -Alex

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