Internet keeps dropping off randomly

Le_Matt

My internet keeps dropping off randomly... Sometimes it goes for days without problems and sometimes it is every 20 minutes... It does not seem to be the wi-fi, because even the rj-45 devices lose-it.

I have tried EVERYTHING proposed by your various tips&tricks (restart modem, pay more to have more bandwidth (!) , turn-off band steering, manually set the channels myself, turn-off all equipment connected one-by-one, reset to factory settings...)

I am really disapointed... I cannot work from home reliably. My coworkers are now asking who is my provider so they chose another one! So I am considering changing also.

Whizz

Hello Le_Matt,

Apologies for the unpleasant situation.

In order to make further verifications, please try to contact us in private, so we can help you and find a solution together. Here you can find how to reach us: https://fizz.ca/en/contact-us
Thank you for understanding.
Have a great day!
-Adelina

Dapfizzer

@Le_Matt

Hi,

you can test some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814