A call on Fizz to extend expiration dates of add-ons, Perks and gifts
Hello @Whizz and fellow subscribers, this post is a call on Fizz to extend the expiration date of purchased add-ons, gifts from other subscribers and Perks.
- Add-ons should not expire, customers purchase these outside of his/her regular plan and at the very least should be usable for 12 months from date of purchase
- Perks such as extra data are loyalty rewards, are for being a customer, contributing to the Forum, time as a customer, etc. and should not expire for a minimum of 90 days and then a minimum of 90 days from date of activation
- Gifts should be applied the same as Perks
Loyalty programs in effect by other companies, travel points/credit card purchase points, etc., do not expire or have such limitations. Fizz should review its rewards program, these rewards are not free, customers have paid for their rewards with their monthly plans, add-ons purchased or time spent addressing other users' questions or issues in the Forum, effectively acting as volunteer Customer Service staff for Fizz, instead of paid employees.