How can reschedule the technician’s visit?

Sofia

Hello,

I am trying to reschedule the technicians visit, because unfortunately I will be working during that time. Therefore I will not be present. I went into my appointments, and i am not able to click on it nor modify it. There is no « reschedule button », nor am I able to cancel the appointment.

What can I do?

Thank you,

Sofia

Whizz

Hello Sofia,

I am sorry to hear about this situation.
I can see that your reschedule button is missing.
I have escalated a ticket to our technical team to verify and fix this.
As soon as we have any updates we will contact you away via email.

Have a good one,
-Alex

PF_Ref_D2U9A

Hi

You can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repairs), however, are the exception. 

To reschedule your technician appointment:

1. Log into your account and go to Manage plan.
2. Click on Appointments.
3. Here you will be able to see a complete list of all your past and future appointments.
4. Scroll to the appointment you wish to modify.

• To reschedule an appointment, click on Reschedule.
  • This will open the booking interface. Select a new day and time slot and click Save.
  • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
• To cancel an appointment, click on Cancel.
  • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

 

The Reschedule and Cancel buttons won't be visible in your account after 9h pm the day before the appointment, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.

To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.

 

You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over. 

Source - https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#3

Dapfizzer

https://forum.fizz.ca/en/discussion/2630321/how-can-reschedule-the-technician-s-visit

Hi Sofia,

you can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repairs), however, are the exception. 

To reschedule your technician appointment:

1. Log into your account and go to Manage plan.
2. Click on Appointments.
3. Here you will be able to see a complete list of all your past and future appointments.
4. Scroll to the appointment you wish to modify.
   • To reschedule an appointment, click on Reschedule.This will open the booking interface. Select a new day and time slot and click Save.
   • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
   • To cancel an appointment, click on Cancel.On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

 

*The Reschedule and Cancel buttons won't be visible in your account after 9h pm the day before the appointment, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.

*To reschedule on the same day as your appointment, you must do so via a member of the customer service team.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Dapfizzer

https://forum.fizz.ca/en/discussion/2630321/how-can-reschedule-the-technician-s-visit

But if you're still unable to reschedule the appointment, I suggest you to directly contact Fizz’s customer service team to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814