Lost connection

Rodi333

Hi,

I lost my internet connection on my personal laptop.

I have the connection on my professional laptop but not anymore on my personal laptop.

Also, since I am with Fizz, I always have disconnections, the service is really terrible, and the speed for upload is much slower than what I'm paying for.

Kindly verify this and send a technician to solve the problem.

Thanks,

Rodica

Whizz

Hello Rodi333 

I have checked and see that you have managed to contact us in private, and one of my colleagues helped you further. Please reach us back if you have any other questions. You can contact us any time at https://fizz.ca/en/contact-us
Thank you for your understanding.

Have a good day!
-Adelina

Dapfizzer

@Rodi333

Hi,

you can tested some of the troubleshooting mentioned in the following FAQ: 

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Clive_ref_code_73TF9

Hello @Rodi333, this Forum is for users, though Fizz does monitor it. If your WIFI is still working for one device but another, it may be the device or your modem. Distance from the modem matters as well as the age of the device and update status on any firmware, installed software and the operating system. I suggest you turn off our modem, unplug it, check if it is dusty, plug in and reboot. If this simple step doesn't resolve anything, reset the modem to factory settings and see if this resolves the issues. If not there are multiple ways to contact Fizz with your complaint: here with @Whizz, the online chat features on their website or via your account - My Settings, Contact Form and submit from there. Best of luck.