Friend code after activation

Raskelot Posts: 4 ✭✭
edited February 2022 in About my account

I did not see the input field to refer a friend on the creation, now I just got a plan today and I can't add one. Where do I cancel my plan and keep my phone number to start over again just because I want to add a refer code.

Best Answer

  • Whizz
    Whizz Posts: 17,911 admin
    Answer ✓

    Hi Raskelot,
    Thankyou for reaching out to us.

    Youcan add the referral code at the very end of the subscriptionprocess, in the entry titled Referral on the page of the ordersummary for the very 1stcreated plan on that account only. Just make sure to click on thegreen button next to it to apply the code. More information on thiscan be foundhere:

    There is no option to add a code under a plan on the same account if the plan was already created, thus you need to start from scratch with a new account and new plan.

    Thankyou very much for your understanding.

    Havea good one!



  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited February 2022



    to keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.

    The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number.

    Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy:

    • Your Fizz account number: To find your account number, go to My Planthen go in Manage. Beneath your telephone number you’ll see your 8 digits account ID starting by 2 or 3...
    • OR The IMEI number for the last phone you used with your Fizz plan: This is your phone’s identity card; it also allows us to identify your plan. Your IMEI number can be found by dialing *#06# in your phone’s keypad.


    If you are transferring your number over to another mobile provider: 

    - Once you completed your subscription with this new provider and requested the transfer of your Fizz number, you’ll receive via text messaging a transfer authorization request. This text MUST be answered within the prescribed time frame (90 minutes) to confirm your wish to transfer this number. 

    - If this text message remains unanswered, or if you answer after the prescribed time, your request to transfer your number will be cancelled. You will need to contact the other provider directly to initiate a new request. 

    - If you don’t receive the transfer authorization request by text messaging, contact the other provider directly to initiate a new request. If you still don’t receive anything with that second attempt, then contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the bottom right corner of the page during our business hours.  


    Cancelling before the end of your payment cycle

    If you choose to cancel your Fizz mobile service before the end of your payment cycle, know that you will not receive any prorated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours.

    Cancelling during the trial period

    Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Proof of disability form; the trial period is 30 days).

    Trial period refunds apply only to your monthly fees. Additional expenses such as Add-Ons, Travel Add-Ons and usage purchased with your Wallet will not be refunded.

    To receive this refund you must not have exceeded:

    • The trial period: 15 days for everyone, with the exception of customers living with a disability (who have completed the disability form)
    • 50% of the data included in your monthly plan (unless you have an approved Proof of disability form)

    To close your plan during the trial period, use the same process detailed above (with or without keeping your phone number). If you meet the above criteria, your cancellation request will be activated immediately — you won’t have to wait until the end of your payment cycle and your refund will occur automatically.


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭


    A referral code must be entered when the person is activating their plan.

    • Once on, the person must create their plan.
    • The referral code must be entered in the field provided at the bottom of the order summary.

    If a person forgets to enter the referral code when subscribing, they’re unfortunately out of luck. We cannot retroactively apply a referral code. 

    Any one person can only be referred once, when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, she won’t be able to use one when she adds another mobile plan or subscribes to the Home internet service (the reference code field will have disappeared).  



  • Hello @Raskelot, as Fizz is a prepaid service, if you cancel your service you lose any money paid and your phone number, a phone number has to be active to stay in circulation. As for the referral bonus, once you activate a plan it is too late, the referral bonus code has to provided at the time of activation. You can make a request for retroactive benefit but someone else recently posted the same and was denied...Fizz team members cannot over-ride some system processes. My Settings, Contact Form and submit.

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