How long does it take to re-connect ?

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Vanya
Vanya Posts: 3 ✭✭
edited February 2022 in Internet

Hello,


My home internet was suspended 3 days ago, I payed today, and says I'm activated , but I still don't have no internet at home.

I restarted the modem couple of times already, how long does it take it to re-activate ??


Thanks

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  • Whizz
    Whizz Posts: 19,354 admin
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    Hello @Vanya,

    Thank you for the provided details.

    The reactivation of an Internet plan is done by the system in a maximum of 3 hours from the moment the payment was processed. In your case, I advise you to wait until 9:30 AM for the reactivation to be finalized, and then you may restart the modem by unplugging it from the power outlet for a few moments. 

    Thank you for your understanding and patience and have a great day!
    - Cecilia

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Vanya


    Hi Vanya,

    once your payment is received, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready:

    • For a mobile plan, expect at most a two-hour delay.
    • For a Home Internet plan, expect at most a 12-hour delay. Then, restart your modem.

     Pay attention to the new date of your payment cycle mentioned in your confirmation email. Since your plan will have been suspended for a bit, your payment cycle will shift.


    Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

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