I bought a blue Iphone 13 mini but I don't like the color, how do I change it?

VivRoa

I haven't opened the box yet. Should I wait until the return is complete and then place a new order? Or can I place a new order now? Thank you.

Dapfizzer

@VivRoa

Hi,

there are several conditions and important information you must know and accept before returning your phone, including the presence of an administrative fee if your return request is denied. See all the conditions

The following additional conditions are specific to the 15-day return policy:

• You must send back your phone with all its accessories, including the charger and the original box.
• The phone must be like new. It wasn’t dropped. There is no scratch or any physical damage to the case, screen, buttons or connectors, camera lens and/or flash. In the case of a refurbished phone, it’s in the same condition as when you bought it from Fizz.

You are allowed one (1) return per account under the 15-day return policy. Beyond that number, we won’t be able to honour any return request.

 

Returning my phone

1. The process in a nutshell:

• A return request must be submitted online via your Fizz account under My phones/Manage my phone/Return my phone. 
• You’ll be guided step-by-step through important information and conditions which you’ll need to certify and confirm (by checking a box) before returning your phone to Fizz. Read the conditions and important information
• Make sure to follow the instructions to prepare and package your phone before you deposit it at a Canada Post deposit location.
• Based on the result of the inspection, we’ll refund you, or send you back your phone once the administrative fee has been invoiced to you.

 

Because manipulations will be required, complete your return request from a device other than the one you are returning. 

In your Fizz account, go to My phones.

At the phone in question, click on Manage/My phone warranty/Return policy | Warranty

Follow the on-screen steps.

 

From the moment you drop your package at a Canada Post deposit location, expect 4 to 7 business days for the whole process. This includes:

• The reception of your package at Fizz;
• the inspection of your phone;
• the answer from Fizz (information sent by email);
• your refund or the shipping of your phone back to you (depending on the result of the inspection) once the administrative fee has been invoiced.

 

Fizz has no control over Canada Post delays, and cannot guarantee that the delays that are indicated will be respected.

You can track your package and the status of your return directly in your Return history.

Source: https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz

Clive_ref_code_73TF9

Hello @VivRoa, I believe you have 15 days to return a phone purchased from Fizz. I would suggest you put this question to the @Whizz or when you submit your return request, add a note stating your want to exchange it, not get a refund.

PF_Ref_D2U9A

Hi VivRoa

If you haven't opened the box, the return should be simple. As mentioned, you must do so within the 15 day deadline.

You can purchase another phone at any time. Do know that it can take a few weeks before your original purchase price is refunded to you.

Congratulations on your new iPhone!

Philemon24

Hello @VivRoa

I put a protective case on my phone so color does not matter to me.

Do you intend to put a protective case? Even protective cases have colors that you might want...