My rewards - No info

Emmanuel S. #36497
Emmanuel S. #36497 Posts: 235 ✭✭
edited February 2022 in About my account

When I go to the my rewards FAQ I see it's empty. Is that the same for everyone ?


Best Answers

  • Whizz
    Whizz Posts: 19,070 admin
    Answer ✓

    Hello Emmanuel S. #36497,

    I am sorry to hear about this situation.
    I just verified and the FAQ is working at the moment and also the My rewards sections from your account.
    If you still experience any issues please contact our support team to investigate this further: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
    Answer ✓

    Hello @Emmanuel S. #36497, whenever accessing your Fizz account it is always best to use your browser in private/incognito mode, clear your browser cache on a regular basis and keep your smartphone os and apps and computer software up to date. It is likely you experienced a simple 'bug' and updates would resolve it for you. That wrote the best way to contact Fizz about an issue that is not here in the Forums is via My Settings, Contact Form or here with @Whizz.

Answers

  • Brindille
    Brindille Posts: 92 ✭✭
    edited February 2022

    I see the same for all solution sections 😐...

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,744 ✭✭

    Hi

    Can you try using a different browser?

    The same happens to me with Firefox, but it is working with Chrome.

  • Brindille
    Brindille Posts: 92 ✭✭

    I did tried on Safari, Firefox and Chrome, and I had the same "problem"...

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,744 ✭✭

    This is strange. I was actually trying it on another device with Chrome and it worked.

  • Brindille
    Brindille Posts: 92 ✭✭

    Yes it is. I have tried on my Mac and my Android, but they had the same issues.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,744 ✭✭

    It's really not working now. If the problem continues, we can report it to Fizz customer service.

    Until it is fixed, we can still type in the key words. The manual search is working.


  • Brindille
    Brindille Posts: 92 ✭✭

    Yeah, still the same for me 🙄

  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 235 ✭✭
    edited February 2022

    Thanks Clive and everyone, seems the Fizz site is just weird, lol :-)

This discussion has been closed.