connecting to my account/ fizz website.

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Catherine T. #31516
Catherine T. #31516 Posts: 6 ✭✭
edited February 2022 in About my account

Hello,

So when I log on to the website, my name show on the top right corner. But tonight, everytime I click to go to my account or look at my notifications, it show that I am being redirected to a page stating this site can not be reached. anyone else is running in this issue... it is a real problem as I am having network connection weirdness happening too!!

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  • Catherine T. #31516
    Catherine T. #31516 Posts: 6 ✭✭
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    Thanks Flings, I should have noted that I had cleared the cache and ate all the cookies :) and I use chrome...

    so now the big problem is that even when I appear to be logged on. I can access the help section... and can not resolve the issue on my phone... I feel like I am running circles!

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  • Fling
    Fling Posts: 8,745 ✭✭
    edited February 2022
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    Hi Catherine,


    Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Chrome, Opéra, Edge or Fire.You can also try a private browser.



    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Whizz
    Whizz Posts: 19,166 admin
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    Hello Catherine T. #31516,

    I am sorry to hear about this situation. 
    You can reach our support team from this FAQ https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do even if you are not logged into your Fizz account.
    Please access the FAQ and allow a few seconds for the chat option to appear in the bottom right-hand corner.  
    We are here 24/7 so feel free to reach us at any time. 

    Have a lovely day,
    -Alex

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