constant request to reconnect to the fizz network

Catherine T. #31516

Hello! for about a week, every time I leave my wifi connection, I am being requested to reconnect to the fizz network. I have an android s20fe, when I go in connections, mobile networks it shows fizz as the operator and the network mode LTE/WCDMA/GMS (auto connect). My husband also on Fizz on an android phone shows de same information today, but yesterday, his LTE/ was different than mine. I have removed the sim card, rebooted the phone, but it has not changed anything. Once I am off wifi, I no longer have full internet access, which I had up to Firday. Any clues about what is going on and how to fix it? For clarification, I leave and work in Quebec City, so this is not ans Out in the fields issue.

Clive_ref_code_73TF9

Hello @Catherine T. #31516, here are my suggestions, not in any necessary order:

• reset your network settings to factory, reboot your phone and manually add the Fizz APN settings
• enable or disable automatic network selection on your phone, if manual choose Fizz
• disable the option to use cellular data when WIFI is on
• enable airplane mode when you want to use WIFI
• connect to WIFI and check for system and app updates, reboot after downloading and installing any available

Fling

Hi Catherine,

You enable the cellular data on your phone ?

To Chat with Fizz support for more solutions

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Whizz

Hello Catherine T. #31516,

I am sorry to hear about this situation.
Here you can find some troubleshooting you can try: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet 
If the issue still persists please contact our support team as Fling suggested to investigate this further. 

Have a lovely evening,
-Alex

Catherine T. #31516

I did all the steps from the trouble shooting suggested by Alex to no avail. I cannot access the help despite the fact that I appear to be logged in...

My lap top is telling the page is not available and my phone is telling to connect to the network... this is crazy voodoo and i wish I could actually talk to someone to break this jinx.

I have to give up for tonight, but keep posting options for me, I will check in again tomorrow. I guest I will have to get on whatsapp at some point...

Thanks.

Clive_ref_code_73TF9

@Catherine T. #31516, remember that a smartphone is a computer and like any computer is suspect to occasional bugs and usually an update or reboot will address the issue. You can also swap SIM cards in to each others' phones to see if the issue follows the SIM card. Worst case scenario, back up to the Cloud or computer any data you want to keep and reset the phone to factory settings.