PACT Posts: 1 ✭✭
edited February 2022 in About my account

Hi, I'm trying to unsubscribe my account after my phone was stolen. I first started by blocking the phone and the SIM card, but now that I can't find the phone, I really want to cancel my subscription.

Unfortunately, every time I tried to do so, it says ''To many changes have been done'' so I tried giving it a couple of days and it still says the same thing.

Am I gonna be charged next month for a phone that was stolen from me? What if I leave it blocked, am I still gonna be charged?

Thank you!

Best Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓



    you should contact Fizz’s support team directly to inquire about that issue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 17,911 admin
    edited February 2022 Answer ✓

    Hi PACT ,

    Thank you for bringing this issue to our attention.

    The reason for not being able to cancel your plan is because on your Fizz account the activation order has remained in pending, so your mobile plan wasn't fully activated.I've opened a ticket for this issue and once it will be resolved,you'll be able to cancel your plan. We apologize for this inconvenience!

    You can also find an affordable phone on ourwebsite if this can be an option for you: https://fizz.ca/en/plp

    If you need any more details or clarification, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:




    Whatsapp:(438) 393-5814

    Have a nice one,


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