second device

Normtail

I got an email saying there is a reply but when I logged in fizz no reply was found what a waste of time!

Fizz2ndDevice01.png

Whizz

Hello Normtail,

Thank you for contacting us. 

I'm afraid I don't understand completely what is the current situation that you're dealing with. But, if we can help you  further with any question or issue that you may have, you may reply via this thread, or you may also reach us in private by live chat or via social media: Facebook Messenger orTwitter. Please check the info provided on the followinglinks:

https://fizz.ca/en/contact-us

https://facebook.com/fizzca

twitter.com/fizz_ca/

We'll answer you as fast as we'll be able to on any available channel. 

Have a good day,

-Radu

Mataze

There's a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

 

You can chat in direct

·        Sign into your account

·        Follow the link on this page: https://fizz.ca/en/faq/status-services

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

 

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

 

The direct chat, is usually the quickest option however.

Clive_ref_code_73TF9

Hello @Normtail, it is best if you contact Fizz directly, explain your issue and ask that they resolve it. Log in, go to My Settings, then Contact Form and submit your complaint. A Fizz team member will respond as the @Whizz commented.

Fling

Hi Normtail,

Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

You can try using another browser such as Chrome, Opéra, Edge or Fire.You can also try a private browser.