sent earlier pls find attached a screenshot

Normtail

Fizzinvoices01.png

are you going to reply or is a new provider in horizon?

Mataze

There's a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

 

You can chat in direct

·        Sign into your account

·        Follow the link on this page: https://fizz.ca/en/faq/status-services

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

 

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

 

The direct chat, is usually the quickest option however.

Whizz

Hello Normtail ,

Thank you for bringingthis situation to our attention.

I've just verified youraccount and I see that the price that you pay for your mobile planwith all the taxes is correct. The small amount difference comes fromthe Municipal tax for 9-1-1 service. Also, I can only see a singleamount charged for the last payment cycle.

If we may help youwith more details or clarification, I'mkindly asking you to contact us in private by live chat or via socialmedia: Facebook Messenger or Twitter. Please check the info providedon the following links:

https://fizz.ca/en/contact-us

https://facebook.com/fizzca

twitter.com/fizz_ca/

I'msorry but we can only help you via the above channels as our customerservice is 100% digital. Thank you for your kindunderstanding!

Havea good one,

-Radu

Fling

Normtail,

Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

You can try using another browser such as Chrome, Opéra, Edge or Fire.You can also try a private browser.