Canada Wide Calling
I have Canada Wide Calling - Even though I check my correct APN setting, when I call my mom in Toronto (I am in Ottawa) I get a message that says, 'Your current plan does not allow you to make this call'.
How can this happen I just called my mom two days ago?
Best Answer
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Hello Christopher S. #22644,
I am sorry to hear about this situation.
Here you can find some troubleshooting you can try: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
If the issue still persists please contact our support team to investigate this further.
Have a good one,
-Alex0
Answers
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Hello @Christopher S. #22644, I have some suggestions:
- log in to your account and verify that your current plan includes Canada-wide.
- if yes, go to My Settings, Contact Form to submit a complaint. This opens a Support Ticket with the Fizz team and someone will respond via the email address registered on your account.
- If no, contact Fizz and submit a request as to how this was changed without your authorization.
- does someone else have access to your Fizz account?
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Hi Christopher,
Chat with Fizz support for help
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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