Canada Wide Calling

Christopher S. #22644
edited February 7 in My Mobile

I have Canada Wide Calling - Even though I check my correct APN setting, when I call my mom in Toronto (I am in Ottawa) I get a message that says, 'Your current plan does not allow you to make this call'.

How can this happen I just called my mom two days ago?

Best Answer

Answers

  • Hello @Christopher S. #22644, I have some suggestions:

    • log in to your account and verify that your current plan includes Canada-wide.
    • if yes, go to My Settings, Contact Form to submit a complaint. This opens a Support Ticket with the Fizz team and someone will respond via the email address registered on your account.
    • If no, contact Fizz and submit a request as to how this was changed without your authorization.
    • does someone else have access to your Fizz account?
  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,131

    Hi Christopher,


    Chat with Fizz support for help

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

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