Canada Wide Calling

Christopher S. #22644
Christopher S. #22644 Posts: 6 ✭✭
edited February 2022 in My Mobile

I have Canada Wide Calling - Even though I check my correct APN setting, when I call my mom in Toronto (I am in Ottawa) I get a message that says, 'Your current plan does not allow you to make this call'.

How can this happen I just called my mom two days ago?

Best Answer


  • Clive_ref_code_73TF9

    Hello @Christopher S. #22644, I have some suggestions:

    • log in to your account and verify that your current plan includes Canada-wide.
    • if yes, go to My Settings, Contact Form to submit a complaint. This opens a Support Ticket with the Fizz team and someone will respond via the email address registered on your account.
    • If no, contact Fizz and submit a request as to how this was changed without your authorization.
    • does someone else have access to your Fizz account?
  • Fling
    Fling Posts: 9,072 ✭✭

    Hi Christopher,

    Chat with Fizz support for help

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

    Fizz show you how to reach them in this link

    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter:

    ·        By private message on Facebook:

    CHAT however is the only effective and quickest method

This discussion has been closed.