Mobile version of my account

Plarouche

Hello!

Is that normal that I can't access my account from my mobile? I only got a blank page on https://zone.fizz.ca/dce/customer-ui-prod/#/account/

Doing this on my P30 pro and on my Samsung.

I've try it with chrome, Firefox. Cache as been cleared and phone rebooted.

Thanks

Whizz

Hello Plarouche,

I am sorry to hear about this situation.
I recommend contacting our support with more information to investigate this further: https://fizz.ca/en/contact-us

Have a good one,
-Alex

Plarouche

Even if I click desktop site is not loading.

Clive_ref_code_73TF9

Hello @Plarouche, I see the same for more than a few moments and after clicking on refresh, then the screen shows my account. Likely an internal glitch, I've noticed it for the last week or so but not quite as slow to come up on the screen.

Plarouche

Not working even if I refresh

Plarouche

Here a screenshot

Brindille

Hi,

Have you tried to change your password by following the instructions available on the login page?

After changing your password, it is sometimes necessary to empty the cache of your internet browser (delete history and cookies).

*If you have just created your account, changing your password will not be possible. You will have to wait 24 hours, in addition to validating your email.

For more details: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Clive_ref_code_73TF9

Hello @Plarouche, as others have commented, others are seeing a similar problem. I experienced the same blank screen, reloaded the page, nothing and then a moment later saw my account pop up. Perhaps an @Whizz can chime in to explain if this is a problem Fizz is attempting to address.