I purchased an add-on for calling internationally and it's not working
I've puchased 60 minutes to call Romania in December 2021. I didn't use them until now (Jan 2022) and everytime I am trying to call Romania it says that my plan doesn allow this call.
I cannot seem to find a number to call or a messaging system to complain about this issue. What is the resolution here?
Best Answer
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Hello Dan M. #8613,
I am sorry to hear about this situation.
I have verified your account but I am not able to see the international call add-on for Romania.
I recommend contacting our support team as Fling mentioned to investigate this further.
Feel free to reach them at any time, they are working 24/7.
Have a lovely day,
-Alex0
Answers
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Hi Dan,
I think the time allow to use your 60 minutes is over
How long does it take to activate an Add-On? How long does it last?
Add-Ons are active immediately. They’re valid until the end of your next payment cycle.
In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.
Chat with Fizz support tombe shure
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Hello @Dan M. #8613, another method of contacting a Fizz team member is via the Contact Form found in My Settings. It opens an exchange by the email registered in your account. Note, that the long distance add-on may not cover every country, you can check the list on the website.
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