Failed Payment Text for Different Number?

Nijbert
Nijbert Posts: 1 ✭✭
edited January 2022 in Your Fizz Account

Hi Folks,

I received a text saying that my payment has failed for a 514 number, if I log in I don't see anything prompting me to take any action.

Note:

  • The number mentioned in the text isn't mine.
  • The text is in French, even though my account is set to english
  • The text contains a link which I haven't clicked for obvious reasons.

Anyone else facing this?

Best Answer

  • Whizz
    Whizz Posts: 23,517 admin
    Answer ✓

    Hello Nijbert,

    I am sorry to hear about this situation.
    I have verified your account and there isn't any issue with your payment. 
    I recommend forwarding that text to 7726.
    Here you can find more information on how to report phishing, spam, or abuse: https://fizz.ca/en/faq/phishing-and-spam

    Have a lovely day,
    -Alex

Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @Nijbert, that text is either a wrong number or a scam of some sort, best to delete it. If you get a text from the same number, block it as a scammer.

This discussion has been closed.

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