Change my plan after cancelation

Jessie1808

Im just 15$ short for my monthly plan because a payment was took out of my bank account before my phone payment.

I really need my phone but im 15$ short... Is there a way to change my plan so i could reactivate it ?

Whizz

Hello Jessie1808,
I am sorry to hear that you encounter this situation,
I have verified your account and I see that you managed to make the payment.
If you encounter any other payment issues, you can verify this FAQ: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Also, you can contact our customer support team here: https://fizz.ca/en/contact-us

Thank you for your kind understanding!
Have a great day!
-Eugen

PF_Ref_D2U9A

Hi

Within 2 days of our renewal date, we cannot change the plan ourselves through self-serve.

I suggest contacting Fizz customer service for help. You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Dapfizzer

@Jessie1808

Hi Jessie,

to be able to modify your plan, you will first have to reactivate it as it was before it was in this situation, since any change to your plan must therefore be submitted 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. Not respecting this delay means changing your plan will be impossible and you will have to wait for the next payment cycle, according to Fizz's plan change policy.

Source: https://fizz.ca/en/plan-change-policy

If you have any questions about the Program, or any other matter, here's how to contact Fizz’s support team directly to inquire about a resolution to an issue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Clive_ref_code_73TF9

Hello @Jessie1808, another way to contact a Fizz team member is to log in to your account, go to My Settings and Contact Form. This opens a Support Ticket and the exchange occurs over the email address registered on your account. Best of luck.