I changed my phone today from Bell to fizz I

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Zck
Zck Posts: 1 ✭✭
edited January 2022 in My Mobile

I change today my phone from Bell to face when I want to press number one to setup my voicemail asked me to put in the message just like somebody else is calling me what am I supposed to do?

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  • Whizz
    Whizz Posts: 20,650 admin
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    Hello Zck,
    I am sorry for the situation encountered,
    I have verified your account and I see that you managed to contact our customer support team.
    If you still encounter any issues with Voicemail, please let us know there.
    Also, you can check this FAQ in case you need further help:https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail
    Thank you for your understanding!
    Have a good day!
    -Eugen

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Zck


    Hi,

    I suggest that you contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Clive_ref_code_73TF9
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    Hello @Zck, I don't have voicemail but suspect it has to do with the time window while Fizz completes the switch of your service. Another method to contact a Fizz team member is to log in to your account, check the status of your account and if it says your service port has been completed, go to My Settings and Contact Form, this opens a Support Ticket and the exchange occurs over the email address registered on your account. I would also encourage you to consider resetting your phone to factory settings to remove any apps and saved speed dial numbers associated with your previous provider. You would then set up the Fizz APN settings and either set your phone to automatically connect to the best network or manually select Fizz. Hope this helps.

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