Trying to apply 1$ rebate perk to internet plan
Hey guys, i have rebate perk for a dollar i would like to apply, but it tells me it cannot be applied to existing address. Is it only for a second internet address?
Best Answer
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Hello @Potato,
I am sorry for the situation encountered,
I have verified your account and I see that you managed to contact our customer support team.
As your Internet plan is not active just yet, after you have the installation and the plan is active on the account, you will be able to add the perk.
Check this FAQ for more details: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
Thank you for your understanding!
Have a great day!
-Eugen
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Answers
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Hi Potato,
Fizz can see what's going on whit your plan so ask them the question
To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Hello @Potato, that seems odd, you should be able to apply a Perk to an existing or new service, it would start your next billing cycle. I suggest you log out, clear your browser cache of cookies and temp files, close the browser and open a new browser window in private/incognito mode. For some reason the Fizz website experiences issues in regular windows. If you still cannot apply it and receive the same error message, another method to contact a Fizz team member is via My Settings - Contact Form to open a Support Ticket and this exchange takes place by the email registered on your account. Best of luck.
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