Can't change my sim card on current fizz plan help

tropporeux
tropporeux Posts: 2 ✭✭
edited March 2022 in Data Gifting

I lost my phone with the sim in it have a new sim card but when I go to change sim to connect it to my current account the page shut blank can't do anything pls help

Comments

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @tropporeux


    Hi,

    I suggest that you contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Fling
    Fling Posts: 9,194 ✭✭

    Hi,


    Might help clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.

    You can try using another browser such as Chrome, Opéra, Edge or Fire.You can also try a private browser.


    To use Fizz again: 

    • Order a new Fizz SIM card. see how
    • Once you have your new phone and new SIM card, you’ll have to replace and delete your old SIM card that’s associated with your plan, and activate the new one. Replace my SIM card ((My plans > Manage > Change SIM card). 

    Source https://fizz.ca/en/faq/found-mobile

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @tropporeux, as @Fling suggested, clear the temporary cache in your browser history, close your browser and open a new browser window in private/incognito mode. If you still cannot access your account and/or perform any changes in your account, try another device. Another method of contacting a Fizz team member is to log in to your account, My Settings, Contact Form to open a Support Ticket and this exchange is by email. Best of luck.

  • Whizz
    Whizz Posts: 23,103 admin

    Hello tropporeux,

    I am really sorry to hear that you lost your phone,

    I have verified your account and I see that you managed to contact our customer support team.
    When you need to make a SIM change/SIM swap to keep the number on a different SIM card, you need to contact us directly. The SIM change page will open up a chat window for you in order to speak with us directly regarding this matter.
    This information is available to you here: https://fizz.ca/en/faq/how-do-i-order-sim-card 
    Thank you for your understanding!
    Stay safe and have a great day!
    -Eugen

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