Sim card not received!

Cameliatocar

Hello

3-4 weeks ago I’ve ordered a sim card and paid for it with my credit card and until now i’’ve never got it

What is going on?

Dapfizzer

@Cameliatocar

Hi,

you can see the status of all your Fizz orders in your Order history.

1. Log into your account and go to My profile.
2. Click on Order history / See details.
3. Click on the shipping number to see on the carrier’s website the details of your delivery.
4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

Go to shipping number to track your delivery on the courrier service website

*The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date. 

Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

Whizz

Hello Cameliatocar ,

Thank you for letting us know about it. I'm sorry if you experienced some issues with the delivery process.

I see that you've already chatted with one of my colleagues and the situation was taken care of.

If you'll need further assistance, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:

https://fizz.ca/en/contact-us

https://facebook.com/fizzca

twitter.com/fizz_ca/

Havea nice end of the weekend!

-Radu

Fling

Hi Camelia

You can see the status of all your Fizz orders in your Order history.

1. Log into your account and go to My profile.
2. Click on Order history / See details.
3. Click on the shipping number to see on the carrier’s website the details of your delivery.
4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

Go to shipping number to track your delivery on the courrier service website

You need to tell Fizz that you didn't received your SIM card and they will tell you to buy another one and ask a refund when you will have activâte the second one

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Dapfizzer

@Cameliatocar

If the delivery of your SIM card is flagged as delivered but you haven’t received it, or if there’s an issue with the delivery:

1. Log into your account and go to My profile .
2. Click on Order history / See details.
3. Click on the shipping number to go to the carrier’s website.
4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 

Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered#3

Here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814