Transfer my number with active but recently canceled plan

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gab_somma
gab_somma Posts: 1 ✭✭
edited January 2022 in My Mobile

Hi, I just canceled my plan with fido, it will run until February 15. I want to know if I can still transfer my number into a new phone plan

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓
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    @gab_somma


    Hi,

    when you transfer your current phone number to Fizz, your line must still be active with your current/previous provider. We will disconnect your old provider during the activation process.

    To keep your number and transfer it to Fizz, you will need the account number for your current/previous mobile provider (you can find it on your bill).

    During the activation process, here’s how to keep your current phone number:

    1. Click Transfer a number to Fizz.
    2. Enter your phone number in the field that opens up below.
    3. Use the drop-down to choose your previous provider.
    4. Enter your previous provider’s account number or your phone’s IMEI# in the field below.
      • Find your account number on your bill.
      • Dial *#06# on your phone to get your 15-digit IMEI number.
        • Only the IMEI phone number used at your current provider will allow the transfer.
        • If the number is more than 15 digits long, enter only the first 15 digits.
    5. Click Next, review your first monthly plan payment and click Submit.
    6. A transfer authorization request will then be sent by text by your current provider to confirm your wish to transfer this number over to Fizz. This request must be answered by the set deadline. 

     

    Important to know

    • Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred.
    • Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred.
    • It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution.
    • It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP.
    • Failure to answer the transfer authorization request sent by text by your current provider by the set deadline means that your request to transfer your number over to Fizz will be cancelled. If you haven't received the transfer authorization request by text, you'll need to contact your current provider directly. 
    • Your current provider could prevent your number from being transferred. It’ll be impossible to transfer a number that has anti-port protection — a security feature that prevents numbers from being transferred. Your current provider could also block the transfer of your number if you don’t pay your last bill with them.  

     

    Source: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

Answers

  • little_sunshine
    little_sunshine Posts: 6 ✭✭
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    Hi, Ive just transferred my number from Fido, it's been hours, and my Fizz number is still not active.


    I cant reach any of their customer service (seems like they have none). Im thinking of transferring back to Fido already. This has been such a terrible experience.


    does anyone know if we can transfer back to Fido?

  • Whizz
    Whizz Posts: 20,524 admin
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    Hello little_sunshine,

     Thank you for bringing this issue to our attention. I'm sorry if there was a little delay with the transfer of your number. Sometimes, the transfer can take a little bit longer for a variety of technical reasons. But now I see that it's fully active on your Fizz account, so the transfer has been successful. You can test your fizz mobile service with the help of the bellow FAQ:

     https://fizz.ca/en/faq/how-test-my-fizz-line 

    You can reach us anytime to our customer service team, we have many channels available for you 24/7. 

    If you need us to help you further, I'm kindly asking you to contact us inprivate by live chat or via social media: Facebook Messenger orTwitter. Please check the info provided on the followinglinks:

    https://fizz.ca/en/contact-us

    https://facebook.com/fizzca

    twitter.com/fizz_ca/

    Havea very nice day!

    -Radu

  • Fling
    Fling Posts: 9,045 ✭✭
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    Hi Gab_somma,


    To Chat with Fizz support if you have any question

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

This discussion has been closed.