Voice mail activation

Winni

When I tried to activated my voice mail, they said that my phone number is invalid but it’s the right phone number 418-XXX-XXXX… what am I supposed to do to have a voice mail?

Whizz

Hello @Winni,

I am sorry for this situation,

I have verified your account and I see that the plan you currently have, doesn't include the Voicemail (Visual Voicemail) as it is listed on the website.

In order to get access to Voicemail, you need to have it included in your plan. If you want to include it, you need to make a plan change, my plans> manage plan> adjust the plan.

Check this FAQ for more details: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

Also, some useful information can be found here: https://fizz.ca/en/plan-change-policy

Furthermore,

Thank you for your understanding!

Have a great day!

-Eugen

Dapfizzer

@Winni

Hi,

I suggest you to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Alexis_R5P4A

Log into your voicemail, listen to menu, select 3, then 1.

If you voicemail just got activated, you’ll have to set it up. Once that is done, here is how how to use it

Hope this helps :)!

Winni

I have to choose an option between 1 for service in English and 2 for service in French.. after that they ask my phone number but after finish typing it, they say that it is not a valid phone number

Alexis_R5P4A

https://forum.fizz.ca/en/discussion/comment/6611091#Comment_6611091

In that case, I recommend you contact the customer service using the web.

Good luck!