Sim card

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Evelyne S.
Evelyne S. Posts: 1 ✭✭
in My Mobile

Since yesterday, my phone is not detecting my SIM card?

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Evelyne S.


    Hi Evelyne,

    first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds.

    After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

    Source: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone


    And if the problem still persists, I strongly suggest you to contact Fizz team customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.

    They'll surely be able to help you to resolve this isue.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 19,368 admin
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    Hello Evelyne S.,

    I am sorry to hear about this situation.
    Please test the manipulations our member provided.
    Also, if possible, please test the SIM using a different phone to if the issue persists. 
    If by any chance it's still not working please contact our support team to investigate this further. 

    Have a lovely day,
    -Alex

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