Updated payment
Hello,
I received an email my payment did not go through and updated it Friday . We r Sunday and cannot reach anyone to get my internet back up and am very frustrated. We need out’r internet today!
Best Answers
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Hi,
I suggest that you contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hello Jarcas,
I am sorry for this situation you encountered,
I have verified your account and I see that you managed to make the payment today, at 7:48.
Please, allow the system a delay of up to 3 hours to reactivate the service. This delay appears when the plan was suspended before and the system has to process the reactivation.
So, at about 10:50~11:00, restart your modem by disconnecting the power cable from the back, wait for 30 seconds then plug it back in.
Check this FAQ for more details: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
If the services are not working in about 10 minutes after the restart, please contact us directly by using this link: https://fizz.ca/en/contact-us
Thank you for your kind understanding!
Stay safe and have a great day!
-Eugen0
